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Quality Assurance
All items are guaranteed free of manufacturing defects and can be exchanged within 90 days of purchase in the case of manufacturing defect. We also allow you up to 30 days to return any unused products or other items for a full purchase price refund if you're not satisfied with the quality of the items purchased. Washed items are not returnable. See below for additional information on returns and exchanges
Returns
All items may be returned within 30 days for a full refund (less shipping) as long as they meet the following conditions:
- Items are unused and unopened. We do not accept washed, damaged, or used returns. Items not eligible for return will be held for pickup for no longer than 30 days.
- A copy of the sales receipt must accompany returned items.
- The reason for the return must be written on the sales receipt or otherwise included with the return.
- Items must come in directly from the company or person who made the purchase. We do not accept returns directly from your customers.
- Items must be returned in resellable condition to be eligible for refund or exchange.
Unused and unopened items may still be returned after 30 days but a restocking fee of up to 30% may apply. Items are not returnable after 90 days.
To return an item, please include a copy of the sales receipt and a brief note explaining the reason for return. Return the items to the address on your receipt:
ATTENTION: Returns
131 West 7065 South
Midvale, UT 84047
Purchase price of returned items will be credited to your credit card if still current or a check sent to return address. Please allow 10 to 15 business days for processing once we receive the order. Shipping is not refunded and return shipping services are the customer's responsibility.
Exchanges
We are glad to accept exchanges of unwashed and unused products. No exchanges will be processed without a copy of your receipt and a note requesting an exchange. Exchanges are subject to shipping charges like any other order. If you are unsure whether an item will work for your situation, please call in advance of ordering.
When you package your item to return please include a clearly written note with your receipt explaining what was wrong with the item, and whether you want a refund or an exchange. If you want an exchange please include the size, style, color and any other details we need to complete your request. Returns with missing information get set aside to be researched later, which can delay your replacement or refund. Items not eligible for return or exchange will not be sent back to you.
Warranty of Defective Products
Unwashed/unused defective products may be returned for replacement or refund within 90 days of purchase. Returns for defective products must be preauthorized. If you receive a product that is defective, please notify our Customer Service Department at 877-215-9004 and a Return Authorization will be issued to you. Outside the USA call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00 PM MST.
We will replace defective products at our own expense (within reason) or issue a full refund. Upon request we will reimburse you or credit your account for reasonable return shipping costs (i.e. UPS Ground or parcel post). We are not responsible for lost time, inconvenience, lost business, or any other monetary compensation other than the cost of the goods purchased.
Body Linen Returns Policy
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