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Policies
Accepted Payment Methods
We accept Visa, MasterCard,
American Express, Discover, PayPal, Money Orders and Personal or
Business Checks if payable in US funds. Debit Cards, Bank Cards, Gift
Cards and most other cards that feature the Visa, MasterCard or
American Express logo are also accepted.
**We also accept eChecks, Switch, Solo and Electronic Cheques when
payment is made through PayPal. We reserve the right to ship only to
PayPal members with verified addresses. We accept purchase orders from
government entities and companies approved for credit. Generally credit
is only extended to customers with a history of regular purchases with
an approved credit application. COD is a form of credit and is only
available for those companies with approved credit. If you don't see
the payment method you are looking for listed above, that is because it
is not available.
Customer Service
Customer satisfaction is our highest priority. Part of that is keeping
our promise to ship orders in 2 business days or less. Every e-mail
gets answered and we do our best to reply within one business day.
Sometimes when we get busy, it can take 24 to 48 hours (excluding
weekends and holidays) for us to catch up and reply to everyone. If
it's urgent please call us toll free at 1-877-215-9004. Outside the USA
call 001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to
5:00 PM MST.
Many orders ship out the next morning so please contact us immediately
if you need to change or cancel an order.
How to Order
Authorized distributors / wholesale customers are encouraged to log in
and order online. Online orders are easier to process accurately
and quickly. In addition, customer type discounts, volume
discounts, shipping charges, and lead times are calculated for you
before the order in completed. Customers not wishing to order
online may also order by fax, by phone, or by email using the following
contact information.
For Phone orders call: (801) 566-7579
Fax orders to: (801) 566-7717
Email orders to: info@bodylinen.com
Orders placed online, via email, or by phone will receive email
confirmation. Orders placed by fax will receive fax
confirmation. Sometimes faxes don't get completed,
emails get trapped in spam filters, or phone orders get declined.
If you are unsure whether we received your order, please call us at
(801) 566-7579 for confirmation. If you don not get a
confirmation, then we did not get your order. We are not
responsbile for any orders we have not confirmed.
International Orders
Every day we ship orders to England, Canada, Australia and many other
countries. We can ship to you no matter where your business is, whether
in Europe, Asia or South America. Please be sure to select the proper
International shipping method during checkout or your order may be
delayed. For information on the cost to ship your order to your country
please read the following instructions.
Your shipping (freight or postage) costs depends upon what you order.
You can find out how much your shipping is just by adding items into
our online shopping cart. Our shopping cart calculates shipping based
upon a combination of the size and total weight of the order plus the
shipping method you select and the final destination. If you place all
the items you want into our shopping cart, the software will calculate
and display the correct total for you including shipping.
Many countries will levy an import tax or customs fee that will need to
be paid before you can collect your package. If you are not sure if
your country levies additional import taxes please contact your local
post office or customs department.
Mail Orders
You can place your order by mail using a check or money order. The
easiest way to do this is to go to our website and begin placing the
items you want into the online shopping cart as if you were going to
purchase with a credit card through the web site. You can select the
pay by check option in the shopping cart and print out your order to
include with your payment. This will allow our shopping cart software
to properly calculate shipping and correctly total your order.
Unless you have previously been approved for credit, your check must
clear before we will ship your order.
Money Orders
We take money orders and we accept certified checks. If you are
ordering from outside the USA payment must be by International Money
Order in US currency.
Out of Stock Items
We work very hard to maintain sufficient inventory on everything we
sell, but occasionally some items may be temporarily backordered. At
our discretion we may partial ship your order or hold your order for
the backordered items. If your order will be delayed we will contact
you via e-mail. You can always check on the status of your order by
logging in to our website and clicking on Distributor Login in the
upper right corner.
Pricing
All material on this site including product offerings, product
availability, product pricing and other information are subject to
change without notice.
Privacy
We've invested in the most advanced online gateway security systems
available to ensure that your personal information is protected when
you order online. We use SSL (Secure Socket Layers) and encryption
technology so that no one can intercept your personal and financial
information. All information you submit online, including credit card
numbers, is safe, secure and completely private.
EMail Privacy –
We Don't SPAM
When you order, an automated eMail order confirmation is sent. This is
to provide you with a chance to review your order to correct any
mistakes or typos. When your order ships a second eMail is sent with
your tracking number. The only other time we will use your e-mail
address is if it is necessary to contact you in connection with your
order. Sometimes it's to confirm what appears to be a typo in a
shipping address or an invalid expiration date on a credit card. You
will not receive any other e-mail from us unless you specifically
request to be added to our subscription list.
Returns / Exchanges
(note: This Return policy is for all
items not defective or damaged in shipping from us. For damaged
or defective items, see "Warranty of Defective Products")
All items may be returned within 30 days for a full refund (less
shipping) as long as they meet the following conditions: 1. Items are
unused and unopened. We do not accept washed, damaged, or used returns.
Items not eligible for return will be held for pickup for no longer
than 30 days. 2. A copy of the sales receipt must accompany returned
items. 3. The reason for the return must be written on the sales
receipt or otherwise included with the return. 4. Items must come in
directly from the company or person who made the purchase. We do not
accept returns directly from your customers. 5. Items must be returned
in resellable condition to be eligible for refund or exchange.
Unused and unopened items may still be returned after 30 days but a
restocking fee of up to 30% may apply. Items are not returnable after
90 days.
To return an item, please include a copy of the sales receipt and a
brief note explaining the reason for return. Return the items to the
address on your receipt: Body Linen
Attention: Returns
131 West 7065 South
Midvale, UT 840474
Purchase price of returned items will be credited to your credit card
if still current or a check sent to return address. Please allow 10 to
15 business days for processing once we receive the order. Shipping is
not refunded and return shipping services are the customer's
responsibility.
We are glad to accept exchanges of unwashed and unused products.
No exchanges will be processed without a copy of your receipt and a
note requesting an exchange. Exchanges are subject to shipping charges
like any other order. If you are unsure whether an item will work for
your situation, please call in advance of ordering.
When you package your item to return please include a clearly written
note with your receipt explaining what was wrong with the item, and
whether you want a refund or an exchange. If you want an exchange
please include the size, style, color and any other details we need to
complete your request. Returns with missing information get set aside
to be researched later, which can delay your replacement or refund.
Items not eligible for return or exchange will not be sent back to you
but will be disposed of.
Sale Items, Close Out & Special Offers
All sales of Close Out or Discontinued items are final. We will make
exchanges of Close Out or Discontinued items for different sizes so
long as stock is available, at our discretion. Other sale items and
special items may be returned or exchanged unless specified as final.
Security
We understand your concerns about the security of online transactions.
Therefore, our site is equipped with the most advanced Secure Socket
Layer (SSL) technology available to ensure the privacy of any
information you submit through this site. We use VeriSign to
independently process our credit card transactions.
We follow data-protection practices that meet or exceed government
standards. We do not divulge any information to 3rd parties. We use
Netsuite, an independent data hosting service, to protect your personal
information.
We know when you shop with us you are trusting us to act responsibly
and protect your identity. We are committed to protecting your
information and preserving your trust.
Shipping
Most orders placed on a weekday will ship the following day. Orders
placed on the weekend will generally ship on Monday. Although 95% of
our orders ship out in one business day, occassionally we are very busy
and therefore we ask that you allow us up to two business days to ship.
UPS Next Day and 2nd Day Air UPS Next Day and Second Day Air shipping
will ship the same day if received weekdays before 11 AM MST. Our two
day shipping commitment (48 hour) excludes weekends, holidays, closings
due to extreme weather conditions and other related delays, custom made
items, special order or out of stock items. If UPS is unable to deliver
a Next Day Air package as promised we will make an application for
refund and reimburse you for the actual postage (this does not include
handling charges). Please contact us if a carrier is unable to deliver
on time and you desire a refund. UPS Next Day, 2ND Day Air or 3 Day
Select Orders must be received before 11 AM MST to ship the same day.
Orders received after 11 AM will ship the following business day. UPS
will not deliver to PO Boxes. If you are shipping to a PO Box you must
call in your order.
Typographical Errors
We do our best to ensure the accuracy of the information on this
website and make every effort to quickly correct such information when
it is brought to our attention. If you notice an error we would
appreciate you bringing it to our attention. Although we have made
every effort to ensure that all images, pricing and other content on
this website are correct, we are not responsible for technical errors,
typos, pricing mistakes, misprints, or other errors appearing on this
Web Site.
Warranty of Defective Products
Unwashed/unused defective products may be returned for replacement or
refund within 90 days of purchase. Returns for defective products must
be preauthorized and sent directly from the company that made the
purchase. If you receive a product that is defective, please notify our
Customer Service Department immediately at 877-215-9004 and a Return
Authorization will be issued to you. Outside the USA call
001-801-566-7579. Customer Service hours are Mon thru Fri 9 AM to 5:00
PM MST.
We will replace defective products at our own expense (within reason)
or issue a full refund. Upon request we will reimburse you or credit
your account for reasonable return shipping costs (i.e. UPS Ground or
parcel post). We are not responsible for lost time, inconvenience, lost
business, or any other monetary compensation other than the cost of the
goods purchased.
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